Implementing a Total Quality Management

Total quality management (TQM) entails detecting and mitigating possible production errors, enhancing supply chain management, and focusing on agility and employee development to ensure quality products and services. However, the focus on traditional ways of operating business could hinder success due to focus on short-term goals, the arrogance of organizations, underestimation of the employees' capabilities, equation of higher cost too high quality, and application of "bossmanship" and not leadership. Implementing TQM requires top management commitment and commitment of the necessary resources. The implementation process required a precise analysis of the organization's objectives, vision, available resources, and ultimate goal. In addition, the organization's infrastructure should support consistency in quality improvement. Also, the leaders should be role models, trustworthy, courageous, and focused on creating an atmosphere of quality improvement and teamwork throughout the organization. However, there are twenty steps in the implementation process and each organization is different and hence requires different implementation plans.

The Total quality management (TQM) implementation process entails preparation, planning, and execution phases. First, the preparation phase involves the top management's commitment of resources and time and selecting a steering committee to monitor the process. The third step is forming a team by the selected committee to enhance cohesion before beginning the total quality initiative (Goetsch and Davis). The committee should also be trained to highlight the various principles guiding the team and the organization's vision. Next, establishing objectives then publicizes and communicates the TQM implementation process to the entire organization and the key stakeholders. Also, during the preparation process, the management should identify its strengths and weaknesses, establish means of dealing with resistance to change, and enhance employee satisfaction and customer satisfaction (Goetsch and Davis). In the second phase, the planning stage, the organization should determine the approach, the projects, team composition, and training programs. Lastly, in the execution phase, the various teams are given directives to begin taking action; the team provides feed black to the committee regarding employee satisfaction, customer satisfaction, and the necessary infrastructure modification to enhance the process. However, it could be crucial for the organization to reach out to a consultant to assist in the implementation process (Goetsch and Davis). Therefore, TQM enhances an organization's performance if the preparation, planning, and execution phases are appropriately implemented.

The E-Z Open Manufacturing company is in the preparation phase of the TQM. First, the steering committee should present a draft of the organization's goals, guiding principles, and vision to help establish the strategic objectives to enhance the process (Goetsch and Davis). In this case, the company should drop its traditional strategies for carrying out the business and instead establish a long-term focus, embrace agile production, empower employees, create an environment of producing quality services and products at an affordable cost, and utilize leadership strategies that mitigate "bossmanship"(Goetsch and Davis).  In addition, for the organization to succeed, it must be willing to commit resources and enhance the coordination between the management and employees. Therefore, the E-Z open manufacturing company could succeed in the TQM implementation if the preparation process is carried out appropriately by clearly stating the vision, objectives, and principles together with the commitment of resources and management.

However, if the organization implements the 20 steps appropriately, it could accrue many benefits that enhance its performance. For example, the process will ensure fewer errors in products and services, reducing product recall rate and enhancing customer loyalty. It will also lead to customer satisfaction as they acquire quality products and services, increasing the profit margin and market share (Goetsch and Davis). Also, proper TQM implementation clearly defines the organization's cultural values as the core values central to continuous improvement and management of quality. In addition, when defects are less, the company saves on the cost of fixing products, replacements of defective products, and customer support hence a higher profit margin (Goetsch and Davis). Therefore, TQM could offer enhanced customer satisfaction, lower cost, high-profit margins, and fewer defects.

However, if the TTC model is combined with the TQM implementation, it could offer more benefits. For instance, the TTC model focuses on enhancing confidence and social trust, which is critical in enhancing the success of the TQM process. In addition, TQM could help students improve their performance by setting clear academic goals, guiding principles, and focusing on improvement (Goetsch and Davis). Therefore, TQM implementation is beneficial in different areas and could help improve student performance when combined with the implementation of the TTC model.

TQM enhances an organization's performance if the preparation, planning, and execution phases are appropriately implemented. However, each organization is different and hence requires different implementation plans. For instance, the E-Z open manufacturing company could succeed in the TQM implementation if the preparation process is carried out appropriately by clearly staying the vision, objectives, and principles together with the commitment of resources and management. As a result, TQM could offer enhanced customer satisfaction, lower cost, high-profit margins, and fewer defects. However, TQM implementation is beneficial in different areas and could help improve student performance when combined with the implementation of the TTC model.

Works cited

Goetsch, David L., and Stanley B. Davis. Quality management for organizational excellence. Upper Saddle River, NJ: pearson, 2014.