Staffing Strategy

Strategic Staffing

decision. Technology does enhance the selection pro- cess by helping to collect and organize the data needed to validate the assessment procedures and automate the

application of the statistical tools used to optimize the weights assigned to the different assessments used to de- termine whom to hire.

Discussion questions

1.Which approach to combining candidates' assessment scores would you favor for choosing candidates? Why?

 2.Is it ethical for some new hires to receive different levels of pay and benefits than other new hires? Why or why not? 3. If you received a job offer via e-mail, with no phone or personal contact, how would you feel? Would it influ- ence your decision to accept the offer?

4.If you received a very appealing job offer one week after accepting a different job offer with another company, what would you do?

5.Think about different job offers you have received. What made some of them better than others?

6.Do you think that algorithms should determine who gets hired, or should humans make the final hiring deci- sion? How would you feel if you didn't get a job, and the decision was not made by a person but by artificial intelligence?

Exercises

Staffing stratergy

1. Strategy: Writing an Effective Job Offer Letter

Imagine that you are the manager of a McDonald's restaurant. You are pursuing a low-cost, high-quality service strategy. You believe that the assistant man ager you hire. is critical to executing your strategy be cause the person will have a great deal of contact with both your employees and your customers. You have just finished interviewing the five finalists for the pis sition. One candidate really stands out. Pat Edwards has 1 years of relevant work experience and a collab orative and service-oriented style that will fit your ros taurant's culture very well. She also scored high on thepartner, role play the situations that follow. Switch roles so that you each can practice being the manager discussing ethical issues with a coworker. Be sure to give your partner feedback on what she or he did well and how to be more effective when engaging in this type of conversationa. Manage You suspect a colleague of intentionally dis- criminating against older workers when hiring assis tant managers, Feel free to make up any reasonable evidence you need in managing the conversation Colleague: You believe that your employees react better folder assistant managers, so you have a slight prefer ence toward hiring more experienced assistant manag ers than younger ones. You don't believe you have any

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