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Pinpointing and Measuring Performance 2

R‌‍‍‌‌‍‌‌‌‌‌‍‍‍‌‌‌‌‍ead the post below Pinpoint one specific result for Care Relief and two behaviors to change. One specific result for the client (Care Relief) would be to have less complaints and provide better care for their patients with special needs as well as their families. Two behaviors that need to be changed would be tardiness and the unprofessional behavior that the employees have been exhibiting within the facility. Include operational definitions for the two behaviors that are pinpointed for change. For tardiness, the behaviors of not showing up to work at their scheduled times and lack of regard/ communication need to be changed. For the unprofessional behavior, the behaviors of speaking to the patients with no respect and using their time on the clock as their personal time need to be changed.These behaviors could also be defined by the families as what exactly they mean by unprofessional behaviors and go from there as the opinions may vary from family to family. Describe why you selected the specific result and behaviors to pinpoint as they relate to the scenario at Care Relief. I selected the specific result of less complaints and better care towards their patients because this needs to be addressed. The behaviors of tardiness and unprofessional behavior do play a role in the dissatisfaction of the families that took the survey. These complaints can have a negative effect on the company and can even run them out of business. Which is why the complaints need to be taken seriously, especially since these families trust Care Relief with their loved ones. They can easily write bad reviews and switch to a different company if nothing is fixed. Discuss how you would measure the behaviors pinpointed for change, including the type of measurement that would be used. Indirect measurements could be implemented for keeping track of t‌‍‍‌‌‍‌‌‌‌‌‍‍‍‌‌‌‌‍he tardiness for everyone. Although, this may be a bit difficult to keep track of unless you have each one electronically clock in to get exact times. A new system may need to be implemented to get precise measurements if the old one is not as accurate. They could scan their badges into the system to clock in or as soon as they start up their computers, the clock begins as well. This could be done on a weekly basis to ensure that the employees are complying with company policies. Since this information can be seen in the system by management, this would be a great way of tracking it. Additionally, counting would be one of the best measurements to implement so you know how many times a week an employee is late. Discuss the importance of measurement and operational definitions to the creation of appropriate behavior management plans for staff. The importance of measurement in the creation of appropriate behavior management plans for staff is so the occurrences of the behavior that we are trying to change are annotated. We need to know the frequency of the behavior to be able to change it accordingly and know which implementations to use. The textbook stated that “a good measuring system is to enable you to see small, incremental changes” (Daniels, 2016 pg 117). Operational definitions are crucial because they explain which target behaviors needed to be worked on specifically. They usually include the observable behaviors in detail so a behavior management plan can be created for those specific behaviors. NOW Were the pinpoints selected appropriate for the scenario? Why or why not? Critique your peers' definitions. Were the definitions clear, concise, and accurate? Can anyone who reads these definitions accurately identify occurrences of the behavior? If not, provide suggestions on what would increase the clarity of the definit‌‍‍‌‌‍‌‌‌‌‌‍‍‍‌‌‌‌‍ions.

Expert Solution

The several pinpoints selected for the scenario at Care Relief have been chosen appropriately, and they address the significant issues that directly impact the quality of care provided to patients and the satisfaction the families and patients attain. The organization's goals of delivering high-quality services and maintaining a positive reputation are fulfilled as there are reduced complaints and improved care for patients with special needs and their families. Therefore, individuals must address the concerns of families and ensure they have a positive experience, as it will positively impact the company's triumph. 

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