CHCLEG003 Maintain legal and ethical compliance

Instructions to Student	General Instructions: Students are required to read the four (4) Scenarios provided and answer the questions accompanying each scenario. Assessment Criteria: To achieve a satisfactory result, your assessor will be looking for your ability to demonstrate the following key skills/tasks/knowledge to an acceptable industry standard: Apply knowledge of legal and ethical requirements to situations in community service organisations. Number of Attempts: You will receive up to two (2) attempts at this assessment task. Should your 1^st attempt be unsatisfactory (U), your teacher will provide feedback and discuss the relevant sections / questions with you and will arrange a due date for the submission of your 2^nd attempt. If your 2^nd submission is unsatisfactory (U), or you fail to submit a 2^nd attempt, you will receive an overall unsatisfactory result for this assessment task. Only one re-assessment attempt may be granted for each assessment task. For more information, refer to the Student Rules.
Submission details	Insert your details on page 1 and sign the Student Declaration. Include this template with your submission. Assessment to be submitted via · TAFE Queensland Learning Management System: Connect url: https://connect.tafeqld.edu.au/d2l/login ·Username; 9-digit student number · For Password: Reset password go to https://passwordreset.tafeqld.edu.au/default.aspx> Once you have completed all documents and saved them to your computer, you will need to upload them to the Dropbox for this task via your unit in Connect for marking. To do this, follow these instructions: · In the section below named 'Submissions', you have three options; “Upload' button”, “Choose Existing” or “Record Audio”. (“Record Audio” should only be used if agreed upon with your teacher.) ·Browse for your file if using either of the first two methods. · Upload your file. ·Repeat steps 1-3 to upload other files. · Enter any comments in the box provided, if necessary. ·Click the 'Submit to Dropbox' button.
Instructions for the Assessor	Benchmarked responses have been provided for Task 1. Students need to demonstrate that they have understood the concepts discussed in the Learner’s Guide.
Note to Student	An overview of all Assessment Tasks relevant to this unit is located in the Unit Study Guide.

Read the scenario below and answer the questions that follow.

Scenario 1

You are employed as a Manager by a Community Service organisation that is funded using a mix of local council funding and funding from the Department of Child Safety, Youth and Women. This service provider is audited in accordance with the Human Service Quality Standards and provides recreational respite, crisis support and accommodation, to young people identified as ‘at risk’ by Child and Family Connect.

The organisation is required to maintain a register of all employees at all times and this register must include copies of their Blue Card (which must be current), Drivers Licence, First Aid Certificate, their Qualification and a copy of the references, which were checked upon their employment.

Jack is a new staff member who works as a Support Worker, but has also been helping out in the office as he has additional skills using computers and operating software programs. Jack has recommended that the service adopt a DropBox system of managing their client files to ensure that there is minimal chance of lost data. Jack received permission to do this and therefore commenced work.

Upon appointing a new staff member, you went to place a copy of their documentation in the electronic folder as usual. When doing so, you noticed that there were no other documents there and the folder was empty. You phoned Jack and asked where all the employee documents were and he said “Oh, don’t worry about it, I just transferred them all to my private DropBox folder to work on from home. I’ve been going through them and re-organising everything to make it better for the organisation”.

You remind Jack that this is private data that has been provided by employees and should not be placed on private computers. Jack says he didn’t think about this and was just trying to help.

1. Provide details of any areas of non-compliances in your organisation AND suggest modifications to address these, so the organisation remains compliant with the Human Services Quality Standardsand retains their Accreditation.

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2. Specify who should be contacted about these non-compliances.

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Read the scenario below and answer the questions that follow.

Scenario 2

You are the Manager of a Youth Service and clients attending your organisation are aged under 18 years.

On your way to work one morning you see Laura (16 year old client), waiting outside your service, so you stop to chat and ask how she is going. Laura tells you she really likes her support worker Peter, as he has been so nice and helpful to her. When you ask, what Peter has been doing to help her, she states he has been buying cigarettes for her.

1.If the client’s allegation is true, what are the non-compliances in this case study?

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2. Explain how you will effectively manage this situation.

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Read the scenario below and answer the questions that follow.

Scenario 3

You are the Manager of a Youth Service. Staff perform home visits with clients and regularly use the company vehicles to do this. These vehicles are parked at the back of your building, where members of the public pass through.

One afternoon, you need to use a company vehicle to attend a meeting with another service provider. When entering the vehicle you notice some client files in the back seat and you can also read the names of two clients.

1. What is the non-compliance in this case study?

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2. Explain how you will effectively manage this situation.

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Read the scenario below and answer the questions that follow.

Scenario 4

You are the Manager of a Social Housing Service. Your clients are seeking permanent accommodation due to issues pertaining to domestic and family violence, substance use or mental illness or a combination of all factors.

Raymond (40 years) is a client who has a history of alleged child sexual offences, however he has no convictions. He has been on a wait list for housing for a substantial amount of time and a suitable property has finally come up.

Carrie (case manager), has been working with Raymond and needs to arrange a viewing of the property with him to ensure it meets his needs.Upon looking at the address, Carrie notices a close personal friend of hers with 3 small children (under 6 years) lives within a block of this house and feels very uncomfortable about this. She is concerned for the wellbeing of her friend’s children, due to Raymond’s alleged offences and upcoming Court matters regarding these. At this point, there are no Court Orders in place which prohibit or restrict where Raymond resides and the current allegations against, as allegations against him have not yet been heard by the court.

Carrie has arranged a meeting with you, to discuss her concerns and states she wants to inform her friend of Raymond’s background in relation to his alleged child sexual offences.

1. dentify two (2) Acts (legislation) that applies to this situation?

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2.What is the conflict of interest in this situation?

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3. Explain how you will effectively manage this situation.

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1.One of the areas of non-compliance in the organization is data security. According to the first standard in the Human Services Quality Standards (n.d), the information system utilized by any organization should have the capacity to control the confidentiality and privacy of its stakeholders effectively. By transferring the files to their device, Jack compromises the privacy and confidentiality of the employee information and violates this standard. To mitigate this, the organization should formulate clear guidelines on storing and handling such information and ensure the employees are well-acquainted with these guidelines.

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